12:34:01	 From  Sonja Robert-Steeves   to   Chela (She/Her)(Direct Message) : It only muted 2 secs. I was admitting a person and it jumped and caught you.
12:35:34	 From  Marco Ritondo-World Skills : Happy to chat with employers on how World Skills can support your staffing needs
12:35:43	 From  Marco Ritondo-World Skills : https://www.linkedin.com/in/marcoritondo/
12:35:56	 From  Marco Ritondo-World Skills : Thanks Chela:)
12:36:20	 From  Sonja Robert-Steeves   to   Chela (She/Her)(Direct Message) : You are A-MAZING!
12:37:37	 From  Charlene Klimack : Checked in with my program manager and filled her in on what's happened so far. And I checked out a couple trade booths.
12:37:51	 From  Liz Harrison CDSBEO : downloaded Retain and Gain
12:38:08	 From  john.fishenden : I downloaded them as well
12:38:17	 From  Marcy : I called my husband to tell him what I have learned. Went to get the mail and ate
12:39:24	 From  Sonja Robert-Steeves   to   Chela (She/Her)(Direct Message) : Networking session and Trade Booth time after Welcome Back.
12:39:36	 From  Shelley, Program Manager (she/her) : Here's the retain and gain for small business https://ceric.ca/publications/retain-and-gain-career-management-for-small-business-playbook/
12:42:36	 From  Marcy : Yes!
12:42:40	 From  Kelly Brintnell (She/Her) : Totally relatable! Conflict resolution and de-escalation
12:42:45	 From  Hellen Lavric : Not my favourite thing to do...
12:42:47	 From  Michaela - My Main Street : COIN works best for those! 
12:42:50	 From  Jayne Stoddart : Very much so it can be a challenge
12:42:50	 From  Sonya Seward : This happens to me sometimes as I know many of my employees outside of work. I do have them if needed however
12:42:57	 From  Sonja Robert-Steeves : What's COIN?
12:43:46	 From  OTEC | Kelly Brintnell (She/Her) : And that we are always apologizing!
12:43:48	 From  Michaela - My Main Street : Context: the circumstances, event or issue that you want to discuss.
Observation: specific, factual descriptions of what has happened.
Impact: how the event or issue that you're discussing affects others in your team or organization.
Next steps: a clear agreement on the changes or improvements in behavior or performance that you expect going forward.
12:43:50	 From  Sonja Robert-Steeves : Yes!!!
12:44:24	 From  Shelley, Program Manager (she/her) : I think this might be the link to COIN. Is this it Michaela? https://www.mindtools.com/pages/article/COIN.htm